Shipping policy

Shipping Policy

Thank you for shopping with us. Please review our shipping policy for information regarding order processing, shipping methods, delivery estimates, and international shipments.

Order Processing

Processing times vary depending on the type of item ordered:

In-stock (on-hand) inventory: Orders are typically processed and shipped within 3–7 business days.
Made-to-order items: Production and processing may take up to 60 days before shipment.

Processing times do not include transit time and may be extended during holidays, sales events, or periods of high order volume.

Shipping Methods & Carriers

We ship using trusted carriers, including:

USPS
UPS
FedEx

Available shipping options will be displayed at checkout when applicable.

Estimated Delivery Times

Domestic Orders

Delivery times vary based on the shipping method selected and destination. Most domestic shipments arrive within 2–10 business days after processing and shipment.

International Orders

We ship internationally to select countries. International orders typically arrive within 7–21 business days after processing. Delivery times may vary due to customs clearance, local postal services, weather conditions, and other factors beyond our control.

Shipping Costs

Shipping costs are calculated based on factors such as package size, weight, destination, and selected shipping method.

International shipping costs can be significant, particularly for larger, heavier, or fragile items. Shipping charges are calculated at checkout before payment is completed.

International Duties, Taxes & Fees

Customers are responsible for any customs duties, taxes, import fees, VAT, or other charges assessed by their country's customs authorities upon delivery. These charges are not included in the purchase price or shipping cost and must be paid by the recipient. If a customer refuses to pay customs duties, taxes, or import fees and the package is returned to us, original shipping charges are non-refundable.

Fragile Items & Breakage Risk

We take great care in packaging all orders. However, international shipments travel longer distances and pass through multiple handling facilities, which may increase the risk of damage or breakage during transit.

While we package items as securely as possible, we cannot guarantee that fragile items will arrive without damage. Customers purchasing fragile products for international delivery acknowledge and accept this increased risk.

Damaged in Transit

We carefully inspect and package all items before shipment to help ensure they arrive safely. However, despite our best efforts, damage can occasionally occur during transit.

If your order arrives damaged, please contact us within 48 hours of delivery and include:

Your order number
Photos of the damaged item(s)
Photos of the shipping box and packaging materials
A brief description of the damage

Claims submitted without photos may not be eligible for replacement or reimbursement.

For domestic shipments, we will review the claim and, when appropriate, offer a replacement, store credit, or refund at our discretion.

For international shipments, customers acknowledge that breakage risk is higher due to extended transit distances and multiple handling points. While we will work with customers to resolve issues whenever possible, replacements and refunds for internationally shipped fragile items cannot be guaranteed and will be evaluated on a case-by-case basis.

We reserve the right to deny claims that are submitted outside the required reporting period or where sufficient documentation is not provided.

Shipping Restrictions

Due to legal and regulatory restrictions, we are unable to ship to the following locations:

Cuba
Iran
North Korea
Syria
The Crimea region of Ukraine
The so-called Donetsk People's Republic (DNR)
The so-called Luhansk People's Republic (LNR)

Additional destination restrictions may apply and are subject to change without notice.

Address Accuracy

Customers are responsible for providing complete and accurate shipping information. We are not responsible for delays, lost shipments, or additional shipping charges resulting from incorrect or incomplete addresses.

Lost or Delayed Shipments

Once an order has been transferred to the shipping carrier, delivery times are outside of our control. If your package is lost, damaged, or significantly delayed, please contact us and we will assist in filing a claim or locating the shipment when possible.